TERMS & CONDITIONS
Welcome to DINOVA.
These Terms & Conditions govern your use of the DINOVA website and your purchase of products through our online store. By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions.
Please read them carefully before making a purchase.
1. About DINOVA
DINOVA is a fine jewelry brand specializing in jewelry crafted in 18K gold and lab-grown diamonds.
Throughout these Terms & Conditions, “DINOVA,” “we,” “us,” and “our” refer to DINOVA. “You” and “your” refer to the customer or user of the website.
DINOVA reserves the right to update or modify these Terms & Conditions at any time. Any changes will become effective once published on this website.
2. Products
DINOVA jewelry is crafted with care and attention to detail. Product images, descriptions, measurements, weights, and specifications are provided to give you an accurate representation of each piece.
Due to the nature of jewelry manufacturing and handcrafted production, slight variations in weight, dimensions, or appearance may occur.
DINOVA uses lab-grown diamonds in its jewelry. Lab-grown diamonds are real diamonds with the same fundamental chemical and physical properties as mined diamonds.
Where applicable, diamonds are accompanied by an independent grading certificate.
3. Product Prices
All prices displayed on the DINOVA website are in Egyptian Pounds (EGP), unless otherwise stated.
Prices may change from time to time due to fluctuations in gold prices, diamond prices, production costs, promotions, or other commercial considerations.
The applicable price is the price displayed at the time the order is placed.
DINOVA reserves the right to correct any pricing or product information errors. If an order has been placed at an incorrect price, DINOVA reserves the right to contact the customer before processing the order.
4. Placing an Order
By placing an order through the DINOVA website, you confirm that the information provided by you is accurate and complete.
After placing an order, you will receive an order confirmation acknowledging that your order has been received.
This confirmation does not necessarily constitute final acceptance of the order.
DINOVA reserves the right to cancel or decline an order in circumstances including, but not limited to:
- Product unavailability
- Pricing or technical errors
- Incorrect customer information
- Suspected fraudulent or unauthorized transactions
- Circumstances beyond DINOVA’s reasonable control
If an order has already been paid for and is subsequently cancelled by DINOVA, the amount paid will be refunded through the applicable payment method, subject to the processing time of the relevant bank or payment provider.
5. Payment
Payment must be completed using one of the payment methods available on the
DINOVA website. You are responsible for ensuring that all payment information provided is accurate and that you are authorized to use the selected payment method.
DINOVA reserves the right to request additional information or verification where necessary to confirm an order or comply with applicable laws and regulations.
6. Delivery
Delivery times are estimates and may vary depending on the product, order requirements, availability, and delivery location.
Ready-to-ship and made-to-order pieces may have different production and delivery timelines.
Any applicable timeline will be communicated at the time of purchase.
DINOVA will make reasonable efforts to meet the estimated delivery date. However, delays caused by circumstances beyond our reasonable control will not constitute a breach of these Terms & Conditions.
The customer is responsible for providing an accurate delivery address and contact information.
7. Risk and Responsibility
Responsibility for the jewelry passes to the customer once the order has been delivered to the designated delivery address.
Customers are advised to inspect their order upon receipt and contact DINOVA promptly if the product appears damaged, incorrect, or incomplete.
8. Promotions & Discount Codes
DINOVA may offer promotions, discounts, complimentary gifts, or special offers from time to time.
Each promotion may be subject to specific terms and conditions.
Unless otherwise stated:
- Promotional offers cannot be combined with other offers or discount codes.
- Only one discount code may be used per order.
- Discount codes may not apply to bespoke, customized, made-to-order, or already discounted pieces.
- DINOVA reserves the right to modify, suspend, or terminate any promotion at any time.
9. Bespoke & Customized Jewelry
Bespoke and customized jewelry is created specifically according to the customer’s requirements.
Due to the personalized nature of these pieces, bespoke, customized, personalized, engraved, or specially modified orders are non-refundable and non-exchangeable.
Any applicable production timeline and specifications will be confirmed with the customer before production begins.
10. Intellectual Property
All content on the DINOVA website, including photography, videos, text, graphics, logos, designs, product descriptions, and other visual or written materials, is owned by or licensed to DINOVA and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or used commercially without prior written authorization from DINOVA.